Privacy Policy
Effective 5 October 2026. Optional founder credit removed 8 October 2026
Patrick Rahiri Wharewaka trading as WRKLDR, ABN 86 673 602 530 ("WRKLDR", "we", "us" or "our"), provides software that helps Australian trade and construction businesses manage clients, jobs, quotes, invoices, schedules, timesheets, documents, photos, receipts and related business records.
Information we collect
We collect account and contact details, business information, subscription and support records, and the content you choose to store in WRKLDR. We also collect limited technical information needed to secure, operate and improve the service, such as login, device, error and usage data.
How we use information
We use information to provide and secure WRKLDR, authenticate users, process subscriptions, deliver support, maintain records, prevent misuse, comply with law and improve the product. We do not sell personal information.
Service providers and overseas processing
We use specialist providers for cloud hosting, authentication, file storage, payments, email and diagnostics. These providers may process information outside Australia under their contractual and security controls. Subscription payment details are handled by Stripe; WRKLDR does not store full card numbers.
Personal planning and wellbeing
My Day stores the daily plans, priorities, diary, sustenance notes and optional wellbeing, energy and focus ratings you choose to save. These entries are personal to your account and are not made available to your crew or employer through business roles. Ratings are self-reported, not a medical assessment or fitness-for-duty certification. You can leave ratings blank, edit entries or delete a day's entry. Work-activity XP is recorded separately and is not removed by deleting a personal entry.
Estimate Desk and AI-assisted drawing review
When you request estimating support, authorised WRKLDR operators can access your submitted plans, scope and delivery records to provide that service. Our internal drawing assistant sends selected drawing-page images and extracted text to OpenAI through Netlify AI Gateway to prepare draft concrete, formwork and reinforcement information. That content can include names, addresses and other details printed on the selected pages. Only upload drawings you are authorised to share and remove unnecessary personal information where practical.
We request that AI responses are not stored as retrievable model responses. This is not a promise of zero provider retention: providers may retain data for security, abuse prevention or other purposes under their terms. Hosting, authentication and storage use Netlify and Supabase; payments use Stripe. Provider processing may take place outside Australia. Contact us before ordering if your project requires a specific data location or processing restriction.
The internal AI workspace currently keeps report drafts and review notes in the operator's browser. Draft backups omit drawing and image bytes; matching source PDFs must be reattached after restoration. Clearing browser data can remove these drafts. Uploaded customer plans and delivered PDFs use the separate private Estimate Desk storage workflow. Browser-local drafts are not automatically synchronised across devices.
Your business data
You control the information you add to WRKLDR and are responsible for having authority to collect and use it. Access follows account, business and staff permissions. Authorised WRKLDR personnel may process records where necessary to deliver a requested service, investigate a support issue or maintain security. Business membership does not grant access to another member's personal My Day entries. Uploaded job evidence and receipts are held in private storage and shared using time-limited links.
Retention and security
We retain information while your account is active and as reasonably needed for legal, security, backup and dispute purposes. We use access controls, encrypted transport, private file storage and tenant-level database protections. No online service can guarantee absolute security.
Optional product measurement
Optional usage measurement is off unless you enable it using the control at the bottom of our homepage, help page, free pricing tool or app. We respect browser Do Not Track and Global Privacy Control signals. You can turn measurement off at any time on that browser. We store your choice locally and, when enabled, a broad traffic source and event markers for the browser session. We send only fixed source categories and website/app visit, pricing-start, draft-built, install-button, browser-reported installation and home-screen app-open counters; no full URLs, search terms, typed help questions, quote contents or customer details are included. When signed in and opted in, we record your account ID, UTC activity day and broad source to measure use on different days. These account-linked records are removed with account deletion. Browser counters use Brisbane calendar days and are cleared after 90 days when collection or the owner report next runs. Account-linked activity uses UTC days and is cleared when the owner refreshes the growth report. Hosting and database providers may keep their ordinary service logs separately.
Authorised owner reports also summarise existing account, quote and subscription records to understand product adoption. Switching off optional measurement stops new browser activity collection; it does not remove operational records needed to provide your account. Anonymous aggregate counters cannot be linked back to a person for deletion.
Your choices
You may correct business information in Settings and may request account deletion from the app. You may also ask for access, correction or deletion, subject to legal and operational retention requirements.
Contact and complaints
For privacy questions or complaints, email support@wrkldr.au. We will investigate and respond. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner.
Changes
We may update this policy as WRKLDR changes. We will publish the revised effective date and give reasonable notice of material changes.